Question 1

How do I cancel my Order?

Accepted Answer

You can cancel Your orders by contacting BHC over email bharathandcrafts@gmail.com or call +91 7264872850, but only if the order has not been shipped.

Question 2

What is BHC's Cancellation Policy?

Accepted Answer

The Cancellation Policy is available here(https://www.bharathandcrafts.com/terms-conditions)

Question 3

Can I modify the shipping address of my order after it has been placed?

Accepted Answer

No

Question 4

I just cancelled my order. When will I receive my refund?

Accepted Answer

If You have cancelled Your order before it was shipped, You will receive a refund in 15 working days from the date of cancellation, after deducting a cancellation charge of 10%.

Question 5

I have created a Return request. When will the product be picked up?

Accepted Answer

BHC does not offer reverse pick up services. Therefore, if Your order is eligible for a return, it would have to be self-shipped by You.

Question 6

Where should I self-ship the Returns?

Accepted Answer

Please ship the returns to BHC at the following address:
Bharat Handcrafts
Shop No:2, Pyramid Arcade, Racca Colony, Sharanpur Road, Nashik-422002, Maharashtra, India

Question 7

How do I check the status of my order?

Accepted Answer

If You are a Member (i.e. if You have a BHC Account), You can check under Accounts> My orders section. If You are a Guest User, please call BHC on +91 7264872850 or send BHC an email on bharathandcrafts@gmail.com (mailto:bharathandcrafts@gmail.com)with your order number.

Question 8

I have returned the product. When will I get the refund?

Accepted Answer

A refund will be provided only if BHC is unable to replace the returned Product(s). If Your order is eligible for a refund, it will be processed within 15 working days from date of receipt by BHC of the Product(s) returned under the Return Policy and quality check is completed. You will receive a confirmation email from BHC when your return is processed which will include the full details of replacement or applicable refunds, if any, or further steps to proceed with the Product(s) replacement.

Question 9

How can I check if BHC delivers to my PIN Code?

Accepted Answer

There is an option on the home page / main page of the Website to check by typing in Your pincode.

Question 10

How are orders placed on BHC delivered to me?

Accepted Answer

All orders placed on BHC is dispatched through third party courier partners.

Question 11

Does BHC deliver products outside India?

Accepted Answer

Not at the moment. BHC will inform its Members if this service becomes available.

Question 12

How can I get my order delivered faster?

Accepted Answer

Currently, BHC does not have any service to expedite delivery. BHC will inform its Members if this service becomes available.

Question 13

I have received a partial or damaged item/partial or damaged order or an empty packet. What do I do?

Accepted Answer

Contact BHC with photo proof within 1 day of delivery of the order and BHC will replace it. If BHC is unable to replace it, BHC will issue a refund, in accordance with our policies which You can find here(https://bharathandcraftswe.wixsite.com/home/terms-conditions)
Whilst BHC investigates, request You to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to provide information like, short description of the case (A few questions will be asked to help BHC understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged
The replacement / refund for the eligible orders will be done after the investigation
You may not be entitled for a replacement/refund, as the case may be, if You fall in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
You must not dispose of the packaging for 3 - 4 days post - delivery. BHC might need Your packaging for investigation at our end.
You have used the Product(s) for which claim was raised.
In case of a component missing from a multi-component item such as Kurta, Bed - sheets, crockery, etc. replacement / refund would be provided basis availability and Product type.

Question 14

What is BHC's Return Policy? How does it work?

Accepted Answer

a.Returns shall be accepted only in the following cases:
i.A wrong Product was sent to You (in which case BHC will send the correct Product); or
ii.You have received a damaged product (in which case BHC will send an undamaged Product); and
iii.You inform BHC about the receipt of wrong or damaged Product(s) within 01 (one) working day of the delivery of such Product(s) at the address provided by You for the delivery.
b.Following Products shall not be eligible for return or replacement:
i.Product(s) which have been used;
ii.Product(s) damaged due to its/their misuse;
iii.Incidental damage due to malfunctioning of Product(s);
iv.Products which have been tampered with;
Any Product that is returned without all original packaging and parts, accessories, including the box, and all other items originally included with the Product(s) delivered.
To return a product to BHC, please call BHC on +91 7264872850 or email BHC on bharathandcrafts@gmail.com to inform BHC of the issue and to check if order is eligible for return. Please mention order number. BHC will guide You with the further process of self shipping and claiming reimbursement of self-shipping charges, as well as for the replacement / refund, as the case may be.
BHC will send You a confirmation email as soon as BHC receive the shipment at our warehouse. At any time, You can track the status of Your return request through Your account on BHC Website if You are a Member. If You are a Guest User, please follow up by call / email.
For more details, please read the policy here(https://www.bharathandcrafts.com/terms-conditions)

Question 15

How do I place an exchange request on BHC?

Accepted Answer

BHC does not offer or accept exchanges.

Question 16

How long would it take me to receive the refund of the returned product?

Accepted Answer

The refund will be processed in 15 working days from date of receipt by BHC of the Product(s) returned under the Return Policy and quality check is successful. It is however clarified that refund will be issue only in the event that BHC is unable to replace the returned Product(s). Further where You are returning a Product which is a wrong product (not ordered by You), You will be eligible for a refund only if BHC cannot replace it AND the Product(s) You have returned is not damaged and/or used.
Please note, refund will be initiated after the returned Product(s) reach BHC and quality check is successful. Therefore, the refund initiation time may vary depending upon the time taken by the courier service You send the returns by, to deliver the return to us, and the time required for quality check. In case of any refund discrepancies, BHC may at its sole discretion, request You to share with BHC a screenshot of Your bank statement. You will receive a confirmation email from BHC when your return is processed which will include the full details of replacement or applicable refunds, if any, or further steps to proceed with the Product(s) replacement.

Question 17

Can I return multiple products from a single order?

Accepted Answer

Yes. However, if the Product(s) to be returned form part of a set, the entire set should be returned.

Question 18

How can I Self-Ship the product to BHC?

Accepted Answer

Please pack the Product(s) to be returned in a proper and secure manner and send them to BHC at the following address:
Bharat Handcrafts
Shop No:2, Pyramid Arcade, Racca Colony, Sharanpur Road, Nashik-422002, Maharashtra, India.
Your replacement / refund will be initiated upon successful completion of quality check of the returned Product(s).

Question 19

Why has my return request been declined?

Accepted Answer

The return may have been refused because the Product(s) which You are returning:
a.has been used;
b.is damaged due to its/their misuse;
c.has incidental damage due to malfunctioning of Product(s);
d.have been tampered with;
e.is returned without all original packaging and parts, accessories, including the box, and all other items originally included with the Product(s) delivered. In the event that the return request is declined, then You shall not be eligible for a refund, and BHC assumes no liability in this regard.

Question 20

Why is my returned product re-shipped?

Accepted Answer

The returned Product(s) may have been re-shipped because the Product(s) which You returned:
a.has been used;
b.is damaged due to its/their misuse;
c.has incidental damage due to malfunctioning of Product(s);
d.have been tampered with;
e.is returned without all original packaging and parts, accessories, including the box, and all other items originally included with the Product(s) delivered.
In the event that You fail to accept the receipt of the re-shipped item, You shall continue to be not eligible for a refund, and BHC assumes no liability with respect to the return or refund for the said re-shipped item.

Question 21

How do I create an account on BHC?

Accepted Answer

You can create Your account on BHC by entering and verifying Your mobile number or email address. Click on "Sign up" after that, and fill up the form to create Your BHC account.

Question 22

How do I login on BHC?

Accepted Answer

You can use Your mobile and OTP/password or email address which You have registered with BHC for login.

Question 23

Can I still login with password on BHC?

Accepted Answer

You can login with mobile number and password. This works if Your mobile number is verified on Your account. To login with mobile and password, enter Your mobile number and "Continue". On the OTP page, You will find the option to login with password. However, it is highly recommended that You login with OTP for convenience and security.

Question 24

What if I don't receive an OTP due to poor network connectivity?

Accepted Answer

If You are not receiving an OTP use the "Login with password" option to login to Your BHC account.

Question 25

Do I need to provide email to create an account on BHC?

Accepted Answer

Providing an email is not mandatory to create an account on BHC. However, BHC still recommend adding Your email to Your account as it will allow You to easily reset Your password if You need to and for easier communication with us.

Question 26

I have given my mobile number in my last order? Can I use that number to log in to BHC?

Accepted Answer

Mobile numbers given along with shipping address cannot be used to log in on BHC. To use a number for login on BHC, You need to add Your number to Your profile and verify it with OTP. This can be done under profile section in Account.

Question 27

How can I change my mobile number that I use to login on BHC?

Accepted Answer

You can log in to Your account and change it from Account section/Profile tab.

Question 28

I do not have my old mobile number? How can I log into my account and change mobile number?

Accepted Answer

You can update Your account details by going to Account Recovery. For that, You will need to enter Your old mobile number and go to the OTP page. You will find an option "Get Help" there to recover Your account.

Question 29

How to update my profile and details?

Accepted Answer

Please login to Your BHC account and access the accounts section for updating profile and details.

Question 30

Does BHC read my SMSes?

Accepted Answer

No

Question 31

How can I check refund status of my return?

Accepted Answer

Please call BHC on +91 7264872850 or email BHC on bharathandcrafts@gmail.com.

Question 32

How can I pay for my order at BHC?

Accepted Answer

Payments can be made using Credit Card, Debit Card, Net banking, Wallet

Question 33

Why is Cash on Delivery (COD) not available?

Accepted Answer

Currently, we do not offer Cash on Delivery (COD) as a payment option. We will notify our members if this option becomes available in the future.

Question 34

I want to know about EMI (credit card) payment option?

Accepted Answer

Currently BHC is not offering EMI option. Our Members will be informed if this option is offered in future.

Question 35

What should I do if my payment fails?

Accepted Answer

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If Your payment is debited from Your account after a payment failure, please contact Your bank.

Question 36

I am being charged GST amount on my order. What is GST?

Accepted Answer

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a Product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Question 37

How is the GST amount decided?

Accepted Answer

As per GST rates prescribed by GST Council of CBIC to respective HSN of goods. You can find them at https://cbic-gst.gov.in/gst-goods-services-rates.html(https://cbic-gst.gov.in/gst-goods-services-rates.html)

Question 38

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Accepted Answer

Yes.

Question 39

Can I use BHC to send gifts to others?

Accepted Answer

Yes, You can send gift orders to Your friends/family members on BHC. However, at this moment, BHC does not offer gift wrapping or gift coupons online; these facilities can be availed off line, at the store.

Question 40

What payment methods can I use to pay for a gift order?

Accepted Answer

You can use any payment method that BHC supports.

Question 41

Will the pricing, discount and payment information be displayed on the package sent to the recipient?

Accepted Answer

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Question 42

Who can return the gift?

Accepted Answer

Both the sender and the recipient can initiate a request to return the gift item if it is eligible for return. Please check the return policy here (https://www.bharathandcrafts.com/terms-conditions)T(https://www.bharathandcrafts.com/terms-conditions)he refund amount will be credited to the account using which the payment was made. Please note that when You return an item, the gift wrap charges are not credited back.

FAQs